Service Desk Technician

Skills

Minimum experience 3 years

English Language – Fluent

Autonomy and organizational capacity

Ease of communication

High analytical and problem-solving capacity

Availability to do “on-call” prevention service

Functions

Ticket sorting

Telephone assistance

Remote and presential support

Analysis and troubleshooting of users in a multiclient environment – Windows and MacOS:
– Virus / Malware on end-user
– Scan and print problems
– Desktop applications (installation, configuration and screening)
– Support installation and configuration of Apps on Android and iOS systems
– Email, Spam, Webmail sending errors
– Files Restore

Proven experience with technical issues involving applications and Windows operating systems:
– Active Directory Management
– Fileshare Permissions
– Implementation of GPOs

Office 365 and Cloud 365 administration experience

Screening and troubleshooting in Linux environment

Technical knowledge of networking from the perspective of troubleshooting problems: WAN, LAN and VPN

Experience in virtualized environments – Hardware modification in VMs

Execution of backup verification / resolution routines and equipment alarms

Maintenance and review of technical documentation

Job Location

Lisbon

An interesting compensation package, based on skills and experience;
Working within an international environment with an awesome team;
Active participation in projects with a strong technological component and a large dimension;
Offer of perks currently available in the company.

OutScope is a leading IT services company serving customers across several industries and geographies. OutScope combines Cloud, Data, Workplace, IoT and Cybersecurity expertise with flexible and innovative services to support organizations in their digital transformation journeys.