Job Opportunity
Service Desk Technician
Lisbon
Skills
Minimum experience 2 years
English Language – Fluent (eliminatory)
Autonomy and organizational capacity
Ease of communication
High analytical and problem-solving capacity
Availability to do “on-call” prevention service
Functions
Ticket sorting
Telephone assistance
Remote and presential support
Analysis and troubleshooting of users in a multiclient environment – Windows and MacOS:
– Virus / Malware on end-user
– Scan and print problems
– Desktop applications (installation, configuration and screening)
– Support installation and configuration of Apps on Android and iOS systems
– Email, Spam, Webmail sending errors
– Files Restore
Proven experience with technical issues involving applications and Windows operating systems:
– Active Directory Management
– Fileshare Permissions
– Implementation of GPOs
Office 365 and Cloud 365 administration experience
Screening and troubleshooting in Linux environment
Technical knowledge of networking from the perspective of troubleshooting problems: WAN, LAN and VPN
Experience in virtualized environments – Hardware modification in VMs
Execution of backup verification / resolution routines and equipment alarms
Maintenance and review of technical documentation
Job Location
Lisbon
What we offer
An interesting compensation package, based on skills and experience;
Working within an international environment with an awesome team;
Active participation in projects with a strong technological component and a large dimension;
Offer of perks currently available in the company.
About us
OutScope is a leading IT services company serving customers across several industries and geographies. OutScope combines Cloud, Data, Workplace, IoT and Cybersecurity expertise with flexible and innovative services to support organizations in their digital transformation journeys.
Send us your CV!